4 min read
2026-10-20
Tariffs: When We Get a Refund, So Do You
Written By: Eden Botanicals
Do all of the constant tariff changes confuse you? Us, too! But one thing is for certain, when we receive a refund, so do you. If you happened to order one of our products with a specific lot that was affected by a price increase during the period between April, 2025 to August, 2026, you may be surprised to see a store credit on your account.
Recently we received refunds from the tariff charges we incurred through importing oils through our customs broker with a direct connection to the US government. This was a great surprise, and although we haven’t yet received any refunds from shipments sent directly through specific carriers, such as FedEx, DHL and UPS, we hope to see those soon. We have no doubt that when they get their refunds, we will too, and we will pass them along to you in the future.
If you don’t see a credit on your account, there are a few reasons why:
· The lot you received had already arrived to us prior to the tariff taking effect, but wasn’t released into our stock until after the tariff was imposed, so no price increase
· We absorbed the added cost and didn’t raise the price of the oil
· We haven’t received the refund yet
In addition to passing on the tariff refunds you may have noticed that some of the products that experienced price increases went down in cost. Once we were no longer charged these additional fees we took to recalculating the product cost back to pre-tariff pricing.
You may also be wondering why it took us so long to send out the refunds. This is because it was a painstakingly arduous process that meant going through thousands of orders placed during the tariff-imposed timeframe. We then separated out those orders that contained the SKUs that were affected, and THEN filtered only the particular lots of those oils that had tariffs imposed. After this, the credits needed to be added to over 9000 customer orders, with over $100,000 refunded from 92 lots. Given the number of products we carry, you can imagine that this was a very long-winded process.
So, if you think you placed an order for an oil that had a lot affected by the tariff increase, look for credit on your account. Please note that some credit amounts were quite small, given the size of the product ordered, but we felt it was important to pass them along, nonetheless.
As always, we value your business and appreciate your continued partnership!
