What is a "chemotype"?
chemotypeconstituentschemical compositioncultivar
Do you backorder unavailable items?
backorderout of stockrefund
How do I blend an Absolute, Extract or resin that is thick or solid?
solid oilheating an oilsolidresinswaxywarming an oilblending
What is an Essential Oil?
essential oilaromaticsteam distillation
How do I filter non-dissolved materials, sediments, and/or cloudiness from my oil-based dilutions/perfumes?
waxycarrier oilfiltercloudinessperfumeoil based
What is a Hydrosol?
hydrolatesherbal watershydrosoldistillatesfloral water
How do I perform a Patch Test?
applicationpatch testproduct safetysensitive skinsafetyskin
What is an Absolute?
absolutessolvent extractedperfumeryconcentrated
Are your Essential Oils safe for flavoring food products?
flavoringfoodfood useingestion
Are Essential Oils, Absolutes or Extracts safe for children?
safetyproduct safetychildrenkids
Why haven’t I received my order?
stolen packagelost packageshipping addressbackorderreceive my orderproof of deliveryerrordamaged in transitlost claimshipping
Are your Essential Oils safe for ingestion?
food useinternaledibleingestionfoodflavoringsafety
What does it mean when you talk about "constituents" in an oil?
constituentschemical composition
How do I filter non-dissolved materials, sediments, and/or cloudiness from my alcohol-based dilutions/perfumes?
waxyfiltercloudinessperfumedilutionalcoholdiluteblending
What should I do if I get an Essential Oil, Absolute or Extract in my eye?
eyeessential oils in eyesproduct safetyeyessafety
How are your products packed?
orifice reducerpackagingpackageproducts packageddroppersample size
What is a CO2 Extract?
co2 extracthexane freesupercritical
How do I store my Essential Oils, Absolutes and CO2 Extracts?
essential oil storagestorage
What are your shipping policies?
lost packagespecial handlinghazmat shippingshipping scheduleinternational shippingbulk shippingbulk orderorder cancellationhazmatdamaged in transitholiday scheduledomestic shippingshipping timecancel orderlost claimDamaged in transit
Will my oils be harmed by transport in extreme heat or extreme cold?
heating an oiloils traveling in cold weatheroils traveling in hot weatheressential oil storagestorageshelf lifeI live in a hot climateI live in a cold climateDamaged in transit
What method of payment do you accept?
order by phonepayment methodpaymentonline orderspaypalCredit card
What does it mean when an oil is "photosensitizing"?
sun sensitivityphotosensitizingphotosensitivity
Which oils are appropriate for use in a Diffuser?
diffuseraromatherapydiffusesmellinginhalationoils to diffuseviscosity
Is it safe to apply Essential Oils, Absolutes or Extracts directly to the skin?
applicationpatch testundilutedproduct safetyconcentratedsensitive skinsafetyskindilute
How do I accurately assess the aroma of an Essential Oil?
aromainhalationperfumeassess an aromasmellperfumeryfragrancefragrance test stripsblottersbad smell
How do I dilute an Essential Oil, Absolute or Extract in alcohol?
solid oilsolidundiluteddilutionsdilutionalcoholdilute
What is the shelf life of an Essential Oil, Absolute, CO2 Extract or Carrier Oil?
shelf lifebest by datestorage
What shipping methods do you use for international orders?
shipping scheduleinternational shippingdeliveryshipping timeshipping
Can I order wholesale?
wholesalebulk orderbulk wholesale
Why is the product I want out of stock?
out of stockrestock
What is your return policy?
product returnreturnsreturn policyspecial orders
How do I place an order?
emailhours of operationbackordercontacthourscustomer servicephone numberhow to place an order
How do I dilute an Essential Oil, Absolute or Extract in a Carrier Oil (eg, Fractionated Coconut Oil)?
blendssolid oilsolidcarrier oilswaxyundilutedwarming an oilcarrier oilthickdilutionsdilutionalcoholdiluteblending
Is it necessary to dilute an Essential Oil, Absolute or CO2 Extract?
applicationneatpatch testundilutedproduct safetydilutionsafetydilute
How do I know what percentage of a particular oil to use in a blend?
blendsformulationundiluteddilutionformulatediluteblendingblend
Can I place an order from outside the US?
special handlinginternational shippingcustomscustoms feesshipping
Hazmat shipments
hazmat shippingdangerous goodsDeliveryhazmatalcohol
Still have a question?You can contact us and our staff will answer as fast as they can