Phone: 707-509-0041
Toll Free: 855-333-6645

Ordering Info

We always send one confirmation email when an order has been placed, and another when the order ships.

Ordering Online: For International & Domestic online orders we accept Visa, MasterCard, American Express, Discover and Paypal. E-Checks can also be used for orders from the USA.

Ordering by Phone: Please have your complete order ready, along with your credit card information. For all phone orders we accept MasterCard, Visa, American Express and Discover cards.

Toll-Free Order Line: 855.EDENOIL (855) 333-6645
Phone: (707) 509-0041
Fax: (707) 949-2526
Office Hours: Monday - Friday, 9am - 5pm Pacific Standard Time


Shipping

Shipping costs are dependent on destination and order weight.

The majority of orders received before noon PST, Tuesday through Friday, will ship the same day. Due to the high volume of orders received over the weekend during off-business hours, those placed on Monday will ship the following day. It is our mission to get your package to you as soon as possible. However, estimated delivery times are NOT guaranteed and may fluctuate depending on destination and time of year. Please note: due to the increased volume of mail during the holiday season, the postal service may take an average of 3-10 days longer than normal to deliver your package. Please allow plenty of time to place your order so may receive it when needed.

ESTIMATED DELIVERY TIMES:

  • *USPS 1st Class: 3-4 days to arrive after processing.
  • *USPS Parcel Post: 6-8 days to arrive after processing. This method is not recommended for our Hawaiian customers due to lengthy transit times.
  • *USPS Priority Mail: 1-3 days to arrive after processing
  • *USPS Express Mail: 1-2 days to arrive after processing
  • *FedEx Express Saver: 2-4 days to arrive after processing (FedEx cannot ship to a P.O. Box)
  • *FedEx Home Delivery: 2-7 days to arrive after processing (FedEx cannot ship to a P.O. Box)
  • (RESIDENTIAL ADDRESSES ONLY)
  • *UPS Ground: 2-7 days to arrive after processing (UPS cannot ship to a P.O. Box)
  • *Domestic orders over $250 SHIP FREE (does not apply to Expedited or Express shipping methods)

EXPEDITED SHIPPING: please submit orders before noon PST, Monday through Friday, to ship the same day. Shipping costs are dependent on destination and order weight.

Feel free to contact us if you have any questions.


International Orders

Eden Botanicals now accepts international orders online! If you have any problems completing your order through our website, please feel free to contact us.

CUSTOMS: Your shipment may be charged additional customs fees or taxes upon entering your country. These additional fees ARE NOT included in the shipping and handling charge already paid to Eden Botanicals. Eden Botanicals is not responsible for extra fees such as import taxes or customs duties.  Any tax, tariff or duty charges are the sole responsibility of our customers outside of the United States. We recommend contacting your local customs office prior to placing your order to help you avoid any unforeseen charges.

HAZMAT: Many essential oils are considered to be hazardous (mainly because of flammability) and thus require special handling. These essential oils can be shipped outside of the United States when using specific handling guidelines, which we follow. Any oil considered to be hazardous cannot be shipped via United States Postal Service unless it is in our small sample size of 1 ml. However, hazardous oils can be shipped via UPS, FedEx or DHL. These oils will be subject to special handling and/or fees if they are in sizes of 1 oz or larger. For example, a  4 oz bottle of our Lemon Essential oil will be shipped in 4 x 1 oz bottles to comply with shipping regulations. You may visit My Cart for the hazmat class of each of the oils you would like to purchase. Please contact us if your order contains greater than 32 oz of a hazardous oil in a single order. We would be more than happy to assist you!

AVAILABLE SHIPPING METHODS:

United States Postal Service 1st Class International: We are unable to ship ANY essential oils considered to be hazardous or flammable via this method, for example citrus, frankincense, eucalyptus, unless they are in a sample size of 20-30 drops. Please visit My Cart for the hazmat class of each of the oils you would like to purchase. This is our most affordable but slowest available shipping method. Please note that there is no guaranteed arrival time (will vary by destination), and no tracking information is available. This method is not recommended for high value orders or orders that need to arrive within a specific time frame. A special note for our Russian customers: orders via 1st Class International generally take 4-8 weeks to arrive.

United States Postal Service Priority Mail International: We are unable to ship ANY essential oils considered to be hazardous or flammable via this method, for example citrus, frankincense, eucalyptus, unless they are in a sample size of 20-30 drops. Please visit My Cart for the hazmat class of each of the oils you would like to purchase. Tracking information is provided for this method and shipments generally arrive 6-10 business days after processing.

United States Postal Service Express Mail International: We are unable to ship ANY essential oils considered to be hazardous or flammable via this method, for example citrus, frankincense, eucalyptus, unless they are in a sample size of 20-30 drops. Please visit My Cart for the hazmat class of each of the oils you would like to purchase. Tracking information is provided for this method and shipments generally arrive 3-5 business days after processing.

DHL International Express: Tracking information is provided for this method and shipments generally arrive 4-10 business days after processing. A special note for our Canadian customers: orders shipped via UPS, FedEx, or DHL valued over $20 will most likely incur additional processing fees and taxes upon entry to your country.

UPS Canadian Standard: Tracking information is provided for this method and shipments generally arrive 5-10 business days after processing. A special note for our Canadian customers: orders shipped via this method valued over $20 will most likely incur additional processing fees and taxes upon entry to your country.

UPS Worldwide Express Saver: Tracking information is provided for this method and shipments generally arrive 5-6 business days after processing.

FedEx International Economy: Tracking information is provided for this method and shipments generally arrive 5-8 business days after processing.

FedEx Ground: This method is for North America only. Tracking information is provided for this method and shipments generally arrive 6-7 business days after processing.


Privacy Statement

Eden Botanicals respects your privacy. We never give, trade or sell any of your personal information to any other company or individual. The information you give to us is private and is used strictly for order processing.


Returns

All items are UNCONDITIONALLY GUARANTEED. If you are not satisfied with a purchase return the item(s) to us undamaged and unused within 2 weeks for an exchange or full refund (minus shipping fees). A 20% restocking fee may be subtracted for returned large orders, or repeat returns. Please include a copy of your invoice and the reason for the return.

*International Returns: Due to high shipping costs, international customers are responsible for all shipping charges related to returning an item and all shipping, duties and customs fees originally associated with receiving the order.

*PLEASE NOTE: We will be unable accept the return of a diffuser once it has been used, unless it is defective.


Out of Stock

Due to the nature of our business, we may be out of stock on particular oils. Oftentimes, we experience an unforeseeable increase in orders, and since many of our distillers are outside the US, it can take several weeks to restock. There are also occasional crop issues and availability that can cause further delays. If you have questions or concerns regarding an out of stock item, please contact us.


Backorders

From time to time you may see a backordered item on your invoice. This happens mostly when you have placed an order, paid for it, and we find once it reaches our warehouse that it is temporarily unavailable, but will be back in stock shortly. As soon as we have it in stock, we ship it out, usually within 2 weeks.